Privacy Policy
At Acplore Adventures, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or use our services. By accessing our website or providing us with your information, you consent to the practices described in this policy.
1. Information We Collect
1.1. Personal Information
We may collect personal information, such as your name, email address, phone number, and postal address, when you voluntarily provide it to us. This typically occurs when you:
Make a booking for one of our adventure travel packages.
Create an account on our website.
Sign up for our newsletter or updates.
Contact us via email, phone, or other communication channels.
Participate in surveys or contests.
1.2. Payment Information
To process payments for our services, we may collect and store payment information, including credit card details and billing addresses. This information is securely processed by our payment service providers and is not stored on our servers.
1.3. Technical Information
When you visit our website, we may collect technical information such as your IP address, browser type, device information, and operating system. We use cookies and similar technologies to collect this data for analytics and to improve our website’s functionality and user experience. You can adjust your cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect for various purposes, including but not limited to:
2.1. Providing Services
We use your personal information to provide you with the adventure travel services you have booked. This includes processing bookings, sending confirmation emails, and providing you with relevant travel information.
2.2. Communications
We may use your contact information to send you updates about your bookings, respond to your inquiries, and provide you with marketing communications, including newsletters and special offers. You can opt out of marketing communications at any time by following the unsubscribe instructions included in these communications.
2.3. Improving Services
We analyze technical information and user behavior to enhance our website’s performance, functionality, and content. This helps us tailor our services to your preferences and improve your overall experience.
2.4. Security and Fraud Prevention
We use your data to maintain the security of our website and services, including fraud prevention, identity verification, and monitoring for suspicious activity.
2.5. Legal Compliance
We may use your information to comply with legal obligations, resolve disputes, and enforce our terms and conditions.
3. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information with certain third parties for specific purposes:
3.1. Service Providers
We may share your data with trusted service providers who assist us in operating our website, processing payments, providing customer support, and conducting analytics. These service providers are contractually obligated to protect your data and use it only for the purposes we specify.
3.2. Business Partners
We may share your information with business partners when you book a travel package that involves joint services, such as accommodations, transportation, or excursions. These partners may have their own privacy policies, so we encourage you to review them.
3.3. Legal Obligations
We may disclose your information if required by law, regulatory authorities, or in response to legal processes, such as court orders.
3.4. Business Transfers
In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of the business transition. We will notify you of any such transfer and any changes to this Privacy Policy.
3.5. Consent
We may share your information with third parties when you provide explicit consent for such sharing.
4. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, it will be securely deleted or anonymized.
5. Your Rights
5.1. Access and Correction
You have the right to access and correct your personal information. You can do this by logging into your account on our website or by contacting our customer support.
5.2. Data Portability
You can request a copy of your personal data in a machine-readable format to transfer it to another service.
5.3. Withdraw Consent
If you have provided consent for certain data processing activities, you can withdraw your consent at any time.
5.4. Deletion
You have the right to request the deletion of your personal information in certain circumstances, subject to legal requirements.
5.5. Objection
You can object to the processing of your personal data in specific situations, such as direct marketing.
6. Security Measures
We take the security of your personal information seriously and employ industry-standard security measures to protect it. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your data.
7. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any website you visit.
8. Children’s Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect or solicit personal information from children. If you believe that a child has provided us with personal information, please contact us, and we will take appropriate steps to remove the information.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes through email or by prominently posting a notice on our website. We encourage you to review this Privacy Policy periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
hello@acplore.com
Thank you for entrusting Acplore Adventures with your travel plans and personal information. We are dedicated to providing you with memorable adventures while safeguarding your privacy.
Effective Date: September 3, 2023
